ADMINISTRATIVE SUPPORT

Vanter Cruise Health Services (VCHS) actively provides administrative support based on a team approach, in which VCHS liaises with the shipboard management, medical staff, and the cruise line’s shore side operation group and management.

Administrative Services Provided:

• Quality Assurance
  • In conjunction with the ISM SMS, and in adherance to CLIA and ACEP guidelines, establish and audit medical practice guidelines.
  • Provide quality control of medical care through case record audits and incident report review.
  • Telemedical Capabilities: Provide shipboard telemedical capabilities, supported by George Washington University Department of Emergency Medicine.
  • Formulary Management: Establish a formulary appropriate for the demographics and itinerary of the cruise line. Provide cost efficient inventory management and resupply.

• Risk management & Safety Support
  • Track guest and crew incident and medical data to provide
  • support and resources of the cruise line’s Risk Management and Safety Departments.
  • Available to work closely with shipboard Safety Team on such issues as injury prevention and food sanitation issues.

• Guest Services
  • Pre-boarding Consultation
  • Respond to guest inquiries for medical records or health claim support
  • Assist guests in documentation for health insurance claims
  • Recommendations for professional charges and billing

• Medical Record Maintenance
  • • Management of guest and crew medical records